{"id":4843,"date":"2026-01-15T19:43:25","date_gmt":"2026-01-15T22:43:25","guid":{"rendered":"https:\/\/soludigital.dev.br\/boomee\/?page_id=4843"},"modified":"2026-01-22T12:49:09","modified_gmt":"2026-01-22T15:49:09","slug":"entenda-mais","status":"publish","type":"page","link":"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/","title":{"rendered":"Entenda mais"},"content":{"rendered":"\t\t
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Perguntas Frequentes:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Se os consumidores tiverem d\u00favidas sobre o ressarcimento, como ele faz? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Ele ter\u00e1 \u00e0 sua disposi\u00e7\u00e3o nossa central de atendimento (Whats app \/ email) com atendimento exclusivo \u00e0s d\u00favidas que podem impedir a conclus\u00e3o do ressarcimento. Esta central j\u00e1 est\u00e1 inclusa no pre\u00e7o do servi\u00e7o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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O envio do cupom de ressarcimento aos consumidores \u00e9 imediato ao atendimento? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Sim. O SAC pode gerar o cupom durante o atendimento aos consumidores, por meio do Dashboard boomee, ou via Integra\u00e7\u00e3o API com seu CRM. Tamb\u00e9m pode importar em lote todos os ressarcimentos do dia, por meio de planilha exclusiva, em todos os casos, os consumidores s\u00e3o notificados automaticamente e em tempo real.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Quanto tempo para iniciarmos a opera\u00e7\u00e3o? \t <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Em geral, 2 semanas ap\u00f3s assinatura do contrato.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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O uso de boomee aumenta meu tempo de atendimento? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Pelo contr\u00e1rio, nossos clientes observam uma redu\u00e7\u00e3o no tempo total de atendimento pela simplicidade em explicar o processo. E como o envio do cupom de ressarcimento se d\u00e1 em tempo real, os consumidores se surpreendem com a rapidez da solu\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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O pagamento aos consumidores \u00e9 24\/7? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Sim. Ap\u00f3s validar os dados de compra (se aplic\u00e1vel) e receber os dados banc\u00e1rios dos consumidores, o pagamento \u00e9 processado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Posso customizar a pesquisa de satisfa\u00e7\u00e3o? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Sim. Voc\u00ea pode incluir uma pergunta adicional na pesquisa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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O consumidor tem que baixar algum APP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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N\u00e3o. Tudo se d\u00e1 por meio de uma aplica\u00e7\u00e3o em nuvem, simples e funcional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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O comprovante de compra de um novo produto, tem que ter apenas o produto ressarcido? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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N\u00e3o, pode ser um comprovante com v\u00e1rios itens que conseguimos identificar corretamente qual o produto reclamado e proceder o pagamento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Entenda\nMais;)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Por qu\u00ea n\u00e3o contratar boomee?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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J\u00e1 fa\u00e7o minha parte e ofere\u00e7o uma solu\u00e7\u00e3o eficaz de log\u00edstica reversa e que atende os crit\u00e9rios da lei. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Voc\u00ea tem previsibilidade de custo? Em boomee o custo \u00e9 fixo para todo territ\u00f3rio nacional. Veja aqui um comparativo de custo. O pagamento do ressarcimento \u00e9 instant\u00e2neo? Aqui em boomee, sim. Sua solu\u00e7\u00e3o atual mede a satisfa\u00e7\u00e3o do consumidor? Em boomee temos a pesquisa de NPS para 100% dos ressarcimentos conclu\u00eddos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Meus clientes s\u00e3o diferentes. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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O seu cliente pode estar \u00e0 frente de seu tempo, pois a revolu\u00e7\u00e3o digital j\u00e1 aconteceu. O cliente de hoje quer uma resolu\u00e7\u00e3o r\u00e1pida do seu caso j\u00e1 na primeira tratativa. Com boomee sua empresa pode automatizar 100% dos casos de ponta a ponta, e resolver a reclama\u00e7\u00e3o do consumidor, seja ressarcimento de produto ou financeiro.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Uma solu\u00e7\u00e3o nova requer muito tempo para treinar a equipe. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Boomee \u00e9 uma solu\u00e7\u00e3o plug and play, com 1 semana de setup. O treinamento e acompanhamento faz parte do pacote de implementa\u00e7\u00e3o oferecido por nosso time. Veja os cases de sucesso em implementa\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Automatizar solu\u00e7\u00f5es para o SAC \u00e9 um investimento que n\u00e3o se paga rapidamente. Por isso ficamos com o processo manual e evitar gastos maiores. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Nossa plataforma tem tal flexibilidade que voc\u00ea pode usar todos os servi\u00e7os sem nenhuma integra\u00e7\u00e3o com outros sistemas. N\u00f3s automatizamos os processos para voc\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Nosso volume atual \u00e9 gerenci\u00e1vel e n\u00e3o precisamos de escalabilidade agora. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Como voc\u00ea gerencia sazonalidades? Seu modelo de ressarcimento est\u00e1 pronto para os planos de crescimento da empresa?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Nosso SAC ainda n\u00e3o est\u00e1 preparado para tal transforma\u00e7\u00e3o pois \u00e9 muito operacional. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Boomee \u00e9 a sua primeira ferramenta para incentivar a transforma\u00e7\u00e3o digital e tornar o SAC um centro estrat\u00e9gico para as marcas. Nossa solu\u00e7\u00e3o \u00e9 plug and play e voc\u00ea anda pode ter um piloto de 90 dias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Perguntas Frequentes: Se os consumidores tiverem d\u00favidas sobre o ressarcimento, como ele faz? Ele ter\u00e1 \u00e0 sua disposi\u00e7\u00e3o nossa central de atendimento (Whats app \/ email) com atendimento exclusivo \u00e0s d\u00favidas que podem impedir a conclus\u00e3o do ressarcimento. Esta central j\u00e1 est\u00e1 inclusa no pre\u00e7o do servi\u00e7o. O envio do cupom de ressarcimento aos consumidores […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-4843","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEntenda mais - Boomee<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Entenda mais - Boomee\" \/>\n<meta property=\"og:description\" content=\"Perguntas Frequentes: Se os consumidores tiverem d\u00favidas sobre o ressarcimento, como ele faz? Ele ter\u00e1 \u00e0 sua disposi\u00e7\u00e3o nossa central de atendimento (Whats app \/ email) com atendimento exclusivo \u00e0s d\u00favidas que podem impedir a conclus\u00e3o do ressarcimento. Esta central j\u00e1 est\u00e1 inclusa no pre\u00e7o do servi\u00e7o. O envio do cupom de ressarcimento aos consumidores […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/\" \/>\n<meta property=\"og:site_name\" content=\"Boomee\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-22T15:49:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/\",\"url\":\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/\",\"name\":\"Entenda mais - Boomee\",\"isPartOf\":{\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#website\"},\"datePublished\":\"2026-01-15T22:43:25+00:00\",\"dateModified\":\"2026-01-22T15:49:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/entenda-mais\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/soludigital.dev.br\/boomee\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Entenda mais\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#website\",\"url\":\"https:\/\/soludigital.dev.br\/boomee\/\",\"name\":\"Boomee\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/soludigital.dev.br\/boomee\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#organization\",\"name\":\"Boomee\",\"url\":\"https:\/\/soludigital.dev.br\/boomee\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/soludigital.dev.br\/boomee\/wp-content\/uploads\/2025\/02\/logo-boomee-verde.png\",\"contentUrl\":\"https:\/\/soludigital.dev.br\/boomee\/wp-content\/uploads\/2025\/02\/logo-boomee-verde.png\",\"width\":284,\"height\":96,\"caption\":\"Boomee\"},\"image\":{\"@id\":\"https:\/\/soludigital.dev.br\/boomee\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Entenda mais - Boomee","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_BR","og_type":"article","og_title":"Entenda mais - Boomee","og_description":"Perguntas Frequentes: Se os consumidores tiverem d\u00favidas sobre o ressarcimento, como ele faz? 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